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Features

Core Capabilities

Empowering every stage of your customer journey

Features

Empowering every stage of your customer journey.

Star Icon 500K+ calls/month

Virtual Receptionist
24/7 Call & Message Handling

Manage inbound calls and messages anytime with AI or live agent-based virtual receptionists.

Personalized Customer Interaction

Greet and guide customers with context-aware responses tailored to their needs.

Appointment Scheduling

Book, reschedule, or cancel appointments with real-time calendar integration.

Cost-Effective Front Desk Alternative

Reduce operational costs with a scalable, remote-first customer service model.

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Star Icon Instant responses

Event-Driven Comm.
Behavior-Based Triggers

Campaigns are activated in real-time based on customer actions such as check-in, checkout, sign-up, or inquiry.

Hospitality Example – Check-In

Once a guest checks in, an automated message can be triggered to welcome them, share WiFi details, or upsell services.

Hospitality Example – Checkout

After checkout, the system sends a thank-you message with a feedback request, future offers, or a review prompt.

Star Icon 24/7 availability

Lead Management
Centralized Lead Tracking

Capture and manage leads from multiple sources such as websites, social media, campaigns, and referrals in one unified panel.

Stage-wise Lead Progression

Track each lead’s journey through the sales funnel — from initial contact to conversion — with clear visibility at every stage.

Lead Prioritization & Scoring

Assign scores based on lead behavior, demographics, or source to focus efforts on high-potential prospects.

Star Icon Cloud-native

Automated Campaigns
Centralized Lead Tracking

Capture and manage leads from multiple sources such as websites, social media, campaigns, and referrals in one unified panel.

Stage-wise Lead Progression

Track each lead’s journey through the sales funnel — from initial contact to conversion — with clear visibility at every stage.

Lead Prioritization & Scoring

Assign scores based on lead behavior, demographics, or source to focus efforts on high-potential prospects.

Star Icon 360° insights

Data Management
Secure SFTP Transfers

Transfer large datasets through SFTP (Secure File Transfer Protocol), ensuring encrypted and authenticated data exchange.

Real-time API Data Integration

Seamless data syncing through APIs to enable real-time transfer between systems for faster processing and updates.

Data Encryption at Rest and in Transit

All sensitive data is encrypted using industry-standard protocols during transfer and while stored.

Star Icon 360° insights

Segmented Campaigns
Targeted Outreach by Customer Profile

Run campaigns based on filters like geographic region, age group, gender, and interest segments.

Smart Grouping from Customer Data

Use your existing customer data to intelligently segment users for personalized communication.

Higher Engagement with Personalized Messaging

Tailored messages for each segment result in better open rates, click-throughs, and conversions.

Star Icon Bank-grade security

WhatsApp Bot
Automated Interactions

A WhatsApp Bot provides instant responses to customer queries without human intervention.

Task Execution

Performs specific actions like booking confirmations, updates, feedback collection, etc.

24/7 Availability

Enhances customer experience by remaining active round-the-clock on WhatsApp.

Star Icon Seamless handoff

Chat Bot
AI-Driven Conversations

Engage customers with intelligent responses using NLP-powered chat systems.

Instant Self-Service Support

Handle FAQs, product info, bookings, and more — all without human agents.

Omni-Channel Deployment

Deploy bots across WhatsApp, Web, Facebook Messenger, and more from a single platform.

Star Icon Cloud-native

Insights
Real-Time Dashboard Reports

View key metrics instantly and track your campaign or engagement performance live.

Customizable Dashboards

Design and tailor widgets based on specific business needs or user roles.

Visual Snapshot of Key Metrics

Quickly understand how your business or campaign is performing through data-driven visuals.

Star Icon 99% accuracy

Support System