Unify your customer conversations across WhatApp, SMS, Email, Voice & more-with automation, insights, and personalized journeys.
About Us
Comprehensive AI-powered customer experience solutions designed to transform how businesses engage with their customers.
Smart Biz Cares is an innovation-driven platform built by the GI Group — a trusted name since 2000, with a track record across IT, retail, gaming, travel, and AI services.
Backed by over two decades of experience, we’ve crafted Smart Biz Cares to empower businesses with an all-in-one communication and automation suite. From lead generation to customer engagement, we simplify growth through intuitive tools and real-time insights.
Our modular and customizable offerings adapt to your business goals — whether you're scaling up or optimizing outreach. By blending smart automation with powerful integrations, we’ve helped many organizations boost visibility, conversions, and customer satisfaction.
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Core Capabilities
24/7 Handling
Management Services
Ticketing System
Campaigns
Automation
Customer Handlings
Bot
Chat Bot
Dashboard Reports
Data
Design customer journeys across multiple channels like SMS, Email, WhatsApp, IVR, and more — all through an intuitive visual interface.
Turbo-Charge
Empower your business with proactive communication, better engagement, and real-time growth insights.
Send alerts, reminders, and updates across WhatsApp, SMS, Email, and more — exactly when it matters.
Deliver fast, relevant, and automated responses that keep your customers delighted and loyal.
Nurture leads with personalized journeys and timely nudges to convert them into paying customers.
Stay top-of-mind with regular engagement and reward strategies tailored for your audience.
Leverage intelligent bots and automated flows to scale your outreach without scaling your team.
Analyze every campaign’s performance with detailed dashboards that tie engagement to real results.
Pricing
Basic level performance
Professional level performance
Super level performance
Understand how SmartBiz Cares solutions apply across industries
| Feature | SmartBiz Cares | Others |
|---|---|---|
Virtual Receptionist |
Handles calls, messages & bookings remotely 24/7. Offers customer support, appointment scheduling & query routing without physical staff. |
Hotels, Clinics, Real Estate, Co-working Spaces, Salons |
Lead Management |
Capture, score & nurture leads from various sources. Move them through sales funnel stages with automation & insights. |
Sales Teams, CRMs, EdTech, Real Estate, Financial Services |
Support System |
Manages incoming tickets, assigns agents, tracks resolutions. Provides faster query handling via omnichannel setup. |
SaaS, Customer Support Teams, eCommerce, Telecom |
Event-Driven Comm |
Sends triggered messages based on user activity (e.g. signup, payment, inactivity) for re-engagement or alerts. |
Subscription Apps, Banking, Insurance, LMS Platforms |
Automated Campaigns |
Create & schedule drip marketing campaigns across Email, SMS, WhatsApp. Personalize outreach at scale. |
Marketing Agencies, Retail, Hospitality, NGOs |
Segmented Campaigns |
Segment users based on demographics, behavior, or purchase history. Deliver highly targeted content. |
eCommerce, Fitness Apps, EdTech, Loyalty Programs |
WhatsApp Bot |
AI-driven live chat assistant for websites or apps. Reduces manual support load by handling FAQs. |
Web Portals, SaaS, Travel Booking, Insurance |
Insights |
Real-time dashboards and reports on campaigns, leads, user actions, support status and team performance. |
Enterprise Sales, Support Teams, Marketing Heads, CXOs |
Data Management |
Securely transfers and stores data using SFTP or APIs with encryption. Enables cross-system integration. |
Healthcare, Finance, Enterprises, Government, HR Tech |
FAQ
Explore our FAQ scion, your quick guide to essential insights and solutions,
addressing
the
most common queries about Power AI.
It's an omni-channel suite that helps you automate communication across WhatsApp, Email, SMS, IVR etc.
Yes, SmartBiz Cares offers seamless integration with your existing CRM, ERP, or other tools via APIs and SFTP support.
Absolutely. Whether you're a startup or a large enterprise, our modular approach lets you scale as your needs grow.
Yes, we offer full onboarding assistance, training sessions, and 24/7 support to ensure a smooth experience.
Smart Biz Cares
Let’s transform how your business thinks, acts, and delivers.
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Smart Biz Cares is an innovation-driven platform built by the GI Group with a track record across IT, retail, gaming, travel, and AI services.
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Chennai, Mumbai, Kolkata
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Chennai, Mumbai, Kolkata